|
EFECTUAREA REZERVARII LA HOTEL
|
|
- Cum sa rezervez o camera la hotel?
Procesul de rezervare este foarte simplu.
Dupa alegerea Tarii, Orasului, datele sederii, numarul camere si valuta apasati "CAUTA" Pe pagina urmatoare v-or fi afisate hotelele a caror camere sunt disponibile pentru perioada mentionta cu vizualizare costurilor una camera una noapte si costul total a sederii. Apoi apasati butonul "Rezervare" si procesati rezervare.
"Confirma Rezervarea " means the room in this hotel is currently available and you will receive confirmation immediately once you submit your request.
We then require you to submit a reservation form with your credit card details.
If you select available hotel (Confirm Order), you are requested to process the charge in full through our secure payment system according to payment "Full rulles and Restrictions" .
For reservation request of unavailable room, your credit card will not be charged until the booking is confirmed by the hotel. |
|
top
|
|
- Can I make multiple room types?
Yes, CVShotels.com is capable of booking multiple room types at a time and at all available rooms at that very current moment. |
|
top
|
|
• How do I make a reservation for someone else?
To complete a reservation for someone else, simply type in "Traveler name" instead of yours for guest name. Use the billing address for the credit card you are using as the address.
|
|
top
|
|
- Is the room rate per person or per night?
All the rates quoted on our site are per ROOM per NIGHT. The rate will reflect the number of rooms and nights you entered on the Search Form. |
|
top
|
|
- Are taxes included in the rate?
Yes, tax and service charge are included in our rate. |
|
top
|
|
There is normally no charge for a child under 10 years old sharing a room with parents but charged for breakfast. Cots are only suitable for children under 2 years.
For children between the ages of 3 and 12 years, the following policy apply except where noted in the hotel booking detail.
One child is free of charge when sharing the parents' room with a rollaway bed. Breakfast is not included for the child and should be purchased directly from the hotel. This is only applicable if a three-bedded (Triple) is available.
Note : Child reductions will not be available if the child arrange is not specified at the time of booking. The policy regarding child reductions varies from hotel to hotel. Where these discounts apply, they are passed on to you. This can be verified on the hotel booking detail screen where the booking total is confirmed prior to payment being taken. |
|
top
|
|
- Trade fair rates and validity?
Trade fair prices shown in our tariff after non trade fair periods will supersede the non trade fair prices.
Certain periods e.g. Christmas attract high prices in some cities, these are not strictly trade fairs but it is possible that during these periods our rates may be close to rack and should be treated in the same way as trade fairs. |
|
top
|
|
• Do I need to make a reservation in advance?
Advance reservations are not required, but highly recommended especially during the busy summer tourism season or trade fair. Our prices are negotiated well in advance, so there is no price advantage to be gained from last minute booking.
|
|
top
|
|
• How can I be sure that my credit card information is secure?
www.CVShotels.com is operating an authenticated, encrypted online service. We have the utmost respect for your privacy and security. We never divulge any information in our fully encrypted database account to anyone without your consent.
Once you enter the reservations system to book a reservation, you are automatically taken into a secure booking engine that guarantees a safe and smooth transaction. We use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your credit card details transmitted unencrypted over the internet.
|
|
top
|
|
|
|
Comfirm a Reservation
|
|
- How do I know my reservation is confirmed?
The system is based on instant confirmation.
Available hotel: You will receive an auto-response email and hotel voucher immediately after you complete your reservation. This email will inform your booking details including the dates of your reservation and the price. |
|
top
|
|
• Do I need to reconfirm my booking with the Hotel directly?
No. We are Hotel Reservation System offering hotel reservation service whereby we have allotment of rooms within availability database. This means that the management of these rooms is through us.
|
|
top
|
|
• I tried to review/change or cancel the reservation but I keep getting a message saying my Booking number and Pincode doesn't match . What should I do?
Please check whether your Booking confirmation number is correct and be sure to enter the Pincode as given in the confirmation message. If you are still not successful, please contact us at Customer Care.
|
|
top
|
|
• What should I do if I don't receive a voucher or get lost it?
If your reservation payment is approved, we will send you an email with a link to get your Voucher. Please print it out, as you will need to present it upon check-in at the hotel.
Or, access My Booking and login to our system by your Order ID and Pincode as given in the confirmation message. After you login to the system, click "Print Voucher" button.
|
|
top
|
|
• Does CVShotels.com offer late-night check-in times?
Yes, you can request a late check-in at the time of your reservation, but it is always good insurance to call the hotel directly and let them know that you will be arriving late.
|
|
top
|
|
•What happens to my booking if my flight is delayed?
All hotel rooms will be held until 1 am the following morning.
|
|
top
|
|
|
| Changing or canceling a hotel reservation. |
|
• How do I make changes to my reservations?
To change or cancel a hotel reservation access My Booking link and login to our system by your Order ID and Pincode as given in the confirmation message . Open the itinerary that contains the lodging you wish change or cancel. Click "Cancel" this reservation. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of CVShotels.com
|
|
top
|
|
- What if I wish to extend my stay?
To continue to take advantage of our cheapest rates, you should contact us directly. If you book directly with the hotel for the extension period, you will be charged a different rate than our prices. |
|
top
|
|
•How do I cancel the reservations I have made?
To cancel a reservation, please access My Booking link and login to our system by Order In and Pincode as given in the confirmation letter. Then, click "Cancel" button. You will receive auto-response cancellation confirmation email.
|
|
top
|
|
• What is the cancellation policy for hotel reservations?
- Bookings are subject to a 25 EUR fee for any CANCELLATIONS/AMENDMENTS depending on the published rate of your booking.
- Cancellation/Amendment made within cancellation period (5 days prior to check-in), one night charge and administrative fee will be applied.
- Amendment made within cancellation period (5 days prior to check-in date) could not guarantee, your request will be honored by our suppliers.
- Any refund will cause a bank fee of 4.37%.
- Cancellation/Amendment made after check-in date is non-refundable.
|
|
top
|
|
|
|
Other
|
|
• Who do I contact if I have an emergency and How?
Please contact us at Customer Care.
|
|
top
|
|
- What happens if I need a refund?
Any refund due will be credited directly to the same credit card that has been debited for the booking. |
|
top
|
|
• How can your prices be cheapest?
We send the large volume of clients to our contracted hotels, which we have been dealing with them several years. We have now negotiated greatly reduced rates for our clients.
|
|
top
|
|
- If I have questions or comments?
Do not hesitate to contact us at Customer Care. We do appreciate your comments and feedback about our booking service and the hotel service. |
